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Return Policy

To begin initiating a return, within 30 calendar days of delivery, please return your item to our address below and reach out to our customer support team at info@recoverplus.co.nz to confirm the return.

Return the new, unopened items to us within 30 calendar days of delivery.

Simply contact our support team at info@recoverplus.co.nz if you have any questions regarding your return.

We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

Terms & Conditions

To begin initiating a return, within 30 calendar days of delivery, please return your item to our address above and reach out to our customer support team at info@recoverplus.co.nz to confirm the return.

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.

We provide a refund to your original payment method for all full-priced items.

We do not provide a return label or pay for returns shipping.

Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.

Cancellations are only accepted for full-priced items, within 2 hours after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at info@recoverplus.co.nz if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
If you have any questions at all regarding our Returns Policy please reach out directly to us at info@recoverplus.co.nz and one of our customer support specialists will help within 1 business day.

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